Help & FAQ
Answers to common questions, fixes for common problems, and a way to reach us.
Troubleshooting
I didn't get the welcome email or any email from you
- Check Spam, Promotions and Updates folders.
- Add our sending address to your contacts and mark the email "Not spam".
- You do not need the email to sign in: use Email me a sign-in code on the sign-in page.
- Still nothing? Use the support form below and tell us the email you registered with.
My one-time code is not arriving
- Wait one minute — then check Spam.
- Check the email address for typing mistakes.
- You can request a new code after 60 seconds. Only the newest code works.
- If you have a password, sign in with it instead. Otherwise contact support.
I can't join the live session
- The Join button appears 15 minutes before the start (IST). Refresh the page.
- If the session was rescheduled or cancelled, the Today card says so.
- YouTube not opening? Open the link in the YouTube app or another browser.
- Still stuck? Contact support — tell us the programme and day.
Frequently asked questions
I did not get the welcome email. How do I sign in?
Open the LMS sign-in page, choose "Email me a one-time code" and enter the email you registered with. If the code does not arrive in 2 minutes, check Spam/Promotions, then use Help → Contact support.
Which email should I use?
The email address you gave when you registered for the programme. It is also the email your certificate is linked to.
I forgot my password.
On the sign-in page choose "Forgot password?". We email you a link that works for 30 minutes. You can also simply sign in with a one-time code.
The one-time code is not arriving.
Codes can take a minute. Check Spam and Promotions, and add our sending address to your contacts. You can ask for a new code after 60 seconds. If it still does not come, contact support.
Where do I find the YouTube live link?
Open your programme and look at the "Today" card. The Join button appears 15 minutes before the session starts. All times are in IST (India Standard Time).
What does "Rescheduled" mean?
The session moved to a new date or time. The old slot is shown crossed out with the new one underneath, and we email everyone enrolled.
I missed a live session. Is there a recording?
If the organisers publish a recording, it appears on that day in the schedule and in your Classroom.
Where are the slides?
Open Classroom in the menu. Everything is grouped by day. Some files appear only after the session.
How many times can I take the quiz?
The quiz page shows the number of attempts allowed. Your best score counts. The timer is kept by our server, so reloading the page does not reset it.
Is feedback compulsory?
It takes about two minutes and helps us plan the next programme.
When will I get my certificate?
The Scrollwell team issues certificates after the programme ends. First confirm the name, designation and institution to print under Certificate. When yours is issued you get an email, and it appears there.
My name is spelled wrong. What do I do?
Before the programme ends, correct it yourself in My profile — the certificate prints the name exactly as it is there. After a certificate is issued, use "Apply for correction" on the certificate help center.
How can someone check that my certificate is real?
Every certificate has an ID and a QR code. Anyone can check it at scrollwell.com/verify.php.
Contact support
You can also write to info@scrollwell.com. See also the terms & conditions.