Help & FAQ

1. Check Spam, Promotions and Updates folders.
2. Add our sending address to your contacts and mark the email "Not spam".
3. You do not need the email to sign in: use Email me a sign-in code on the sign-in page.
4. Still nothing? Use the support form below and tell us the email you registered with.

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1. Wait one minute — then check Spam.
2. Check the email address for typing mistakes.
3. You can request a new code after 60 seconds. Only the newest code works.
4. If you have a password, sign in with it instead. Otherwise contact support.

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1. The Join button and the Zoom link are on your programme page as soon as the session is in the schedule. If you do not see them, refresh the page.
2. If the session was rescheduled or cancelled, the Today card says so.
3. YouTube not opening? Open the link in the YouTube app or another browser.
4. Still stuck? Contact support — tell us the programme and day.

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Type the email you registered with and choose Email me a sign-in code, then enter the 6-digit code we send (or use a password if you set one). The first time, you will be asked to accept the terms.

Read this in the user guide

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Your programme page opens with a Today card: the day number, the topic, the resource person, and the time in IST. The badge tells you if it is Upcoming, LIVE NOW, Completed, Rescheduled or Cancelled.

Read this in the user guide

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The Join button (YouTube, Zoom or Google Meet) is on your programme page as soon as the session is in the schedule, together with the Zoom meeting ID and passcode. If a session is moved or cancelled, the page says so.

Read this in the user guide

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Open Classroom: each day's slides, links and recordings, grouped by day.

Read this in the user guide

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Open AI tools for the tools our trainers use, by category.

Read this in the user guide

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Open Quiz. Your answers are saved as you go. The timer is kept by our server.

Read this in the user guide

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Open Feedback after the programme. It takes two minutes.

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Under Certificate, confirm the name, designation and institution to be printed. Once issued, your certificate appears there with its verification link.

Read this in the user guide

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See Troubleshooting and the FAQ, or contact support from the Help page.

Read this in the user guide

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Open the LMS sign-in page, choose "Email me a one-time code" and enter the email you registered with. If the code does not arrive in 2 minutes, check Spam/Promotions, then use Help → Contact support.

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The email address you gave when you registered for the programme. It is also the email your certificate is linked to.

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On the sign-in page choose "Forgot password?". We email you a link that works for 30 minutes. You can also simply sign in with a one-time code.

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Codes can take a minute. Check Spam and Promotions, and add our sending address to your contacts. You can ask for a new code after 60 seconds. If it still does not come, contact support.

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Open your programme: the Join button, and the Zoom link with its meeting ID and passcode, are on the first card as soon as the session is in the schedule. All times are in IST (India Standard Time).

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The session moved to a new date or time. The old slot is shown crossed out with the new one underneath, and we email everyone enrolled.

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If the organisers publish a recording, it appears on that day in the schedule and in your Classroom.

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Open Classroom in the menu. Everything is grouped by day. Some files appear only after the session.

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The quiz page shows the number of attempts allowed. Your best score counts. The timer is kept by our server, so reloading the page does not reset it.

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It takes about two minutes and helps us plan the next programme.

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The Scrollwell team issues certificates after the programme ends. First confirm the name, designation and institution to print under Certificate. When yours is issued you get an email, and it appears there.

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Before the programme ends, correct it yourself in My profile — the certificate prints the name exactly as it is there. After a certificate is issued, use "Apply for correction" on the certificate help center.

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Every certificate has an ID and a QR code. Anyone can check it at scrollwell.com/verify.php.

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